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Frequently Asked Questions
ORDER YOUR LICENSE
THIS IS A SERVER SIDE PROGRAM.
THERE IS NOTHING FOR YOU OR YOUR CUSTOMERS TO INSTALL ON THEIR PC!
Our exams are normally over 200 questions each, can the program handle large exams?
YES
We have tested our program with exams up to 500 questions.
Try it yourself. CLICK HERE to take a 300 question exam.
(If you want to pass the exam, all the correct answers is 'A')
Can we login without using Captcha?
YES
You will find the following files included.
Simply rename them to replace the existing files and Captcha will no longer be required.
- ADMIN-NoCaptcha-Login.php <== admin/Login.php
- ADMIN-NoCaptcha-Login.tpl <== templates/admin/Login.tpl
- CUSTOMER-NoCaptcha-index.php <== customer/index.php
- CUSTOMER-NoCaptcha-Login.php <== customer/Login.php
- CUSTOMER-NoCaptcha-Login.tpl <== templates/customer/Login.tpl
What files are different in Php4 and Php5?
- All files in the ixed folder. (These are the decompile scripts.)
- The 'License' file. (Php4 has a different Key than Php5)
- The install script (Install.php)
Remember, the Php4 version WILL NOT work on a machine with Php5 installed and visa-versa.
I can't get the install script to work in the top level of my site or a on a sub-domain. Why?
Normally people would install this in a folder, even when using a sub-domain.
Our Recommendation: Due to directory permission requirements, you should always install in a folder and NOT the top level directory.
With that being said
Let's see how we install in the top level.
Starting on line 177 of the Install.php script, you will see where we're setting directory information.
$DocRoot=$_SERVER["DOCUMENT_ROOT"] ;
$currentURL = $_SERVER["REQUEST_URI"];
$path_parts=pathinfo($currentURL);
$currentFolder=$path_parts["dirname"];
Then on line 202 you will see where we're setting the variable for the folder we want to unzip the files to:
$Tgd="$DocRoot$currentFolder"; /// WHERE we"re unzipping it to
Change this to: $Tgd="$DocRoot";
Remember, the folder (even if it's your root folder) must be writeable for the install to work.
What would cause an install error "Can't open file OES_Exam_php4.zip"?
The OLD file was OES_Exam_php4.zip. The new file is OES_Exam_V1.02.zip
If you are seeing this error, check line 203 of the install script and make sure it says:
$zip = new dUnzip2("OES_Exam_V1.02.zip");
If it says: $zip = new dUnzip2("OES_Exam_php4.zip"); (or _php5.zip) either download the newer script or edit line 203.
What causes: Parse error, unexpected T_VARIABLE in /customer/AccountInfo.php on line 94 ?
Some of the first downloads linked to the wrong customer edit file.
The correct customer edit file is: EditInfo.php
You can make this change by editing the customer header template file.
Login to the admin area as super admin. On the left hand side click "Template Editer" (or Template/File Editor if you have a newer download).
Click "Edit your Customers Header and Footer". Edit the links in the "Customer Header" textarea and click 'Submit'.
How do I report problems?
What if I have a question?
How do I contact support?
Use the form on the contact page and select a subject (Support).
The form will be emailed to the appropriate person. Report any problems.
Inside the program, IF you are logged in as the Super Admin, you will have a "Contact Support" link on the left hand side of your home page.
Will I need to re-enter the questions when I go from a 'Trial' version to a 'Licensed' version?
NO. Changing from the 'Trial' mode to a 'Licensed' mode only requires you to upload a new license file.
You will not have to re-enter your questions or re-build your exams.
Can I upload my own php scripts?
YES. The compiled scripts will not prevent your scripts from working.
To connect to the database, make sure your to include the classDB.php and config.php located in the include folder.
include("../include/config.php");
include("../include/classDB.php");
How do I edit the index page included for my exam home page?
The template used for the exam index page is called Home.tpl and is located in the templates folder.
IF you are using the Site header template and uploaded graphic, do not remove the {SET_HEADER_VARIABLE} tag.
IF you want the policy links to show at the bottom of the page, do not remove the {SET_FOOTER_VARIABLE} tag.
IF you want the links for exams "open to the public" to be displayed, do not remove the {OPEN_EXAM_LIST} tag.
Do I have to use the index page included for my exam home page?
NO. You can create and upload your own exam home page. The only thing to remember is where the pages are you want to link to.
Customer registration is at: /customer/Register.php and customer login is at: /customer/
How do I link to exams open to the public?
On the admin home page there is a link which will generate the links for exams open to the public.
The list generated will be all exams that are: 1).Open to the Public 2).The exam status is 'Live' and 3).The exam has at least 1 question.
I purchased a license for MyDomain.com. Will the program work if I put it under exams.MyDomain.com
YES -- The license is for your tld (MyDomain.com) and will work for any sub-domains you have (www.MyDomain.com, exams.MyDomain.com etc..)
I have several websites (Domains) can I use the same script on all of them?
NO. The script is Licensed for 1 domain only.
Is the code Open Source?
NO -- The code is © York Instructional Services, and under the terms and conditions, you are not allowed to decompile and/or reverse engineer the code.
What are the limitations of the TRIAL program?
1. You CANNOT upload your own graphics to be used on certificates
2. Credit Card transactions are done in "test" mode
3. You can only take exams in the "Practice" mode.
Can exams be timed?
Yes -- Exams may be timed in 5 min increments up to 8hrs. 55mins.
I scheduled an exam and it did not become available – what happened?
Make sure you set the exam status to “LIVE”.
On subscription (lease) sites, are we sharing a database with other subscribers?
NO. All Subscribers have their OWN site, pages, scripts and database. Sites are setup completely independent of each other.
Check back often as we will add more FAQ's as people send in their questions.
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